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Linksmart is committed to protecting your privacy online. We do not sell or rent your transactional information with others. All information supplied to Linksmart will only be used to fulfill orders, checking order status, sending occasional promotional information, and collecting user feed backs.
Service and Support: Each and every e-mail received by Linksmart is answered by an actual person. In addition, we do answer all e-mails as soon as is possible and in the shortest time possible. We have kind, caring customer service representatives that genuinely care about you and your order. We will do everything we can to satisfy you, as we want you to remain a Linksmart Customer. A list of e-mail addresses is supplied for your convenience under the Contact Us area.
Billing & Payment: We accept Visa, MasterCard, Discover, and American Express credit cards. There are no credit card surcharges. Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the time processing the order. Orders that are shipped to an address other than the billing address listed with the credit card company require a temporary, alternate shipping note added to the account. Applying this note may also cause a short delay in processing time, but you will be notified of this. This note is required for first time purchases only and is used to verify that the cardholder is placing the order. This is for your security. Please note that we will only accept credit cards issued by a bank or other financial institution within the U.S. with verifiable references. All transactions are subject to verification for safety and security purposes. Linksmart reserves the right to terminate any order(s) that our bank and/or us are not fully comfortable with the transactions. We also accept cashier's checks, money orders, personal checks, money wires, and purchase orders. Certified funds and personal checks must clear before a product ships. Please contact our Sales Department for more payment information.
Only Shipments to IL are subject to sales tax. If you are a reseller and would like to have your sales tax waived, please fill out the Resale Certificate Form, reference your order number and send through our fax # (630) 789-6564, together with a copy of your Seller’s Permit. Download Linksmart Resale Certificate Form here
Shipping: After placing your order you will receive a confirmation e-mail with details of the order you just placed. Also included in your confirmation e-mail is important information regarding your order and guidelines pertaining to your order. Most orders we receive before 11am CST will ship the same day that we receive them. Some orders may require a little longer, depending on availability. Orders are shipped
via USPS Priority Mail, , additional charges may apply for customer requests
to ship via UPS, FedEx, or other freight forwarders. International Shipping: Please note that we can only fulfill orders that are shipped within the Continental United States at this time. Unfortunately, we are unable to accept International Orders at this time., this includes APO addresses, Canada and Guam. We are working on expanding our shipping options and hope to bring you this service at a later date. We apologize for the inconvenience.
Back Orders: Linksmart does not accept back orders at this time. If the product you ordered is unavailable we will inform you via e-mail that we cannot fulfill your order and we will not charge your credit card, or if availability ran out while in shipping process we will refund your credit card and inform you via e-mail.
Warranty and the Linksmart Extended Warranty: All new products carry the full manufacturer warranty. Linksmart warrants all new products for the first 30 days from the date of purchase. Products that fail within the first 30 days can be provided with a new replacement. Customer is responsible for return shipment of the defective product. Warranties for used, open box, and refurbished products vary. Contact our sales department for warranty information regarding these products.
Cancellation: If you need to cancel an order, please email cancellation@linksmartusa.com. Due to the fast processing time we provide, we can only guarantee the cancellation request of your order for the following: Your order is on-hold due to credit card verification or item is not available. Please Note! All times are Central Standard Time. There are no charges for cancellations prior to shipping. The customer is held responsible for all shipping charges for orders canceled after shipment.
Returns: How do I return my products to Linksmart? All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse. Please call us at (630) 789-0470 9am-5pm M-F Central Time, you will be asked to supply us with a detailed explanation for your return, your order number, your name and the description of the item you wish to return. Please note that all non-defective returns are subject to a 15% restocking fee. All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. Some items are non-returnable to Linksmart. The return of special products must be made through the manufacturer directly as dictated to us from the manufacturer. We will inform you of the relevant return information for the specific manufactures. Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes. Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. If you request a replacement, we will process and ship your replacement after we have received your returned product. We can only provide replacement for the same manufacturer part number as previously ordered. If you want a different item, we suggest that you request for a store credit. If you request for a store credit, we will provide you with the store credit email 5 to 7 business days after we received the return product from our warehouse. This store credit email can be utilized by placing your order to our sales staff. This will be treated as a new order; and you will therefore have a new order number. Some items are non-returnable and returns of certain products need to be made through the manufacturer directly as dictated to us from the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form. My product arrived defective? All defective products may be returned within 30 days from date delivered for a replacement or credit. After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement. Unfortunately after 30 days from date delivered we can no longer accept a product for return even if factory sealed. All shipping related expense in sending back a defective item is always paid for by the customer. You may choose whichever carrier you prefer as long as they can provide a tracking number. However, Linksmart will pay for the total shipping expense in sending a replacement product back to the customer. Ground delivery only. If a refund is requested instead of the replacement, we can refund you the cost of the item but not the shipping charges. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.
My package was damaged during transit: If your package arrived damaged and the shipping company caused it, please refuse the delivery of the package so that it will be returned to us. Please then advise us immediately that you have refused the package. Please email rma@linksmartusa.com with your original order number after you have refused the package. If you were unable to refuse the delivery, please call the courier company that delivered you the package and ask them to pick up the damage package. Make sure you get a receipt for the pickup. Advise us via email (rma@linksmartusa.com) and provide us with your original order number. When you advise us via email of the damage package, please indicate if you want immediate replacement or refund. For replacement, we can only send you a replacement once the courier company has picked up the damage product. For refund, we will refund your credit card with the full cost of the item after 10 to 14 business days upon receipt by our warehouse. Please note: a damaged product is a product that has physically been damaged during transit. The box is damaged and the product inside is damaged. A defective product is a product that arrived in good order, but fails to operate as the manufacturer intended it to function once installed. How can I avail of the 6 month extended warranty? To find out if your item is covered by our 6-month Extended warranty, please email rma@linksmartusa.com and we will advise you if it qualifies and where to send it for service. We hope these answers to some common concerns are found to be helpful. If you have any other questions, please do not hesitate to contact our RMA department at rma@linksmartusa.com where they will be happy to assist you Pricing, Typographical Errors, Availability and Specifications on www.linksmartusa.com and Search Engines Advertising Linksmart Products Due to the fast pace of the computer and consumer products industries, prices, specification and availability of products change without prior notice. Due to the volatile nature of the computer industry, product descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction. We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Linksmart shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. While we make every attempt to verify prices before charging your credit card, Linksmart shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Linksmart shall immediately issue a credit to your credit card account in the amount of the incorrect price. Although Internet online processing generates an automatic confirmation and response via e-mail, Linksmart may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products. Linksmart Inc. reserves the right to limit and prohibit any sale at its discretion. Proof of purchase and postage may be required for any rebate program.
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